Delivery & Shipping
**Temporarily orders will be sent on a Tuesday and Thursday**
In order to minimise my risk and exposure I have decided not to go to the post office each day but to travel to the main distribution centre for Royal Mail. As this is across town it is impractical to do every day so I will, for now only dispatch on a Tuesday and Thursday respectively. Orders placed after 12 noon on Tuesdays and Thursdays will be send on the next postal day.
I am very sorry for any inconvenience caused. If you require your items more urgently then please get in touch and we can discuss a direct courier.
I will keep the situation under review and update any changes that are necessary.
FREE UK SHIPPING
While Free Shipping applies to most of our product there are a few exceptions. The following items incurr a standard parcel rate charge.
Wool | Fluff Tubes | Starter Kits
Orders placed before 2pm are generally shipped same day via Royal Mail
All orders are sent 1st class and should arrive within 1-3 working days. However, please allow up to 10 working days. After which the package can be considered lost in which case please contact us.
If packaged exceed the normal carrier weight for royal mail then your order will be sent via courier. This is at no additional cost to you.
Orders placed before 12noon are generally shipped same day.
A tracked international service is now available and can be selected at checkout.
Normal delivery is 7-10 working days. However, please allow a further 25 working days (35 working days from date of dispatch). After which the package can be considered lost so please contact us.